HEALTHCARE SYSTEMS
PHYSIOTHERAPY
The Clinic OS
The single source of truth for how your clinic runs, grows, and scales without relying on you being in the room.
THE CHALLENGE
Bridging the Clinical Gap.
A growing clinic with multiple therapists, a busy appointment schedule, and no central system. Patient records, staff certifications, SOPs, referral tracking, and revenue data all lived in disconnected places. The clinic director was the glue — and the single point of failure. One absence, one missed handover, one bad week, and the whole operation felt it.
01
What I Built
Daily Ops
The operational heartbeat of the clinic. The receptionist and clinic director live here every single day appointment schedule, therapist availability, patient-facing communications, and incoming enquiries all in one view.
Clinical Ops
Every SOP, every piece of equipment, every patient communication template. If it governs how care is delivered or how the clinic runs its clinical standards, it lives here.
People & Culture
A complete record of how the clinic is staffed, certified, and supported. From the moment someone joins to every supervision session and leave request all documented, all traceable.
Growth
Patient acquisition, referral source tracking, review pipeline, and the marketing infrastructure that makes patients choose this clinic over every other option. Discharged patients are tracked for review requests within 48 hours.
Business Intelligence
Where the financial picture lives — revenue tracking, patient volume, referral performance, and the data the clinic director needs to make decisions without guessing.
Integrations
Seamless connections between
Notion, booking software, and email
marketing.
THE OUTCOME
Systemised Success
Full clinic operating system across five connected pillars. Every database relational. Every view built for the person using it, from receptionist to director. The clinic director stopped being the system.
Patient Master Profile · Therapist Availability · Referral Source Tracker · Appointment Schedule · SOP Library · Staff Records · Business Intelligence Dashboard · Patient Communication Templates
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